To make it as easy as possible for you to choose the right device, we have listed the most frequently asked questions here. If you have a question that you cannot find the answer to here, send us an email or give us a call.
We are happy to help you at any time.
info@flowrecovery.de
+49(0) 8151 445 49 49
The most frequently asked questions
FAQ
What are the benefits of a massage gun?
The use of a massage gun is fascia training 2.0 and the further development of the classic fascia massage with rollers or balls. The technique has its origins in American professional sports and has been increasingly used in professional sports in Europe for about three years.
The positive effect when working with a massage gun is achieved by the massage head, which generates between 1,800 and 3,200 vibrations (strokes) per minute, depending on the selected level. The vibrations have an immediate and deep effect on the tissue and deliver significantly better results in terms of blood circulation and the release of adhesions and tension than classic fascia training with balls or rollers. In addition, using a massage gun is much easier and more pleasant than classic fascia training.
What are the effects of using a flow massage gun?
You can use our Flow massage guns for warming up and activating the muscles, as well as for cooling down, regeneration and rehabilitation. They are a real secret weapon for athletes and people who suffer from limitations due to tense muscles. The difference lies in the treatment duration and the frequency used. You can find out more on our application instructions page or in the FLOW APP. To the application tips
The use of Flow massage guns can:
- - accelerate regeneration
- - improve mobility
- - eliminate tension
- - contribute to pain relief
- - improve healing after sports injuries
- - Prevent sports injuries
Who is a Flow massage gun suitable for?
Our Flow massage guns were designed for anyone who wants to improve their regeneration or relieve tension. Basically, anyone can work with a massage gun, but there are a few exceptions. If in doubt, contact your doctor or physiotherapist beforehand and clarify whether you and your symptoms are suitable for working with a massage gun. Exceptions include:
- - Pregnancy
- - Diabetes with complications such as neuropathy or retinal inflammation
- - Peripheral neuropathy
- - wearing pacemakers
- - recent operations
- - Epilepsy or migraine
- - herniated discs
- - spondylolisthesis
- - Spondylolysis or spondylosis
- - recent joint replacement or IUDs
- - metal pins or plates
- - Other concerns about your physical health
What is the difference between the massage gun models Flow MOVE, Flow PRO and FLOW NANO?
We have summarized the technical differences between the three devices on one page. You can find them here.
But what does this data mean for you and which device is the right one?
Flow MOVE massage gun
The Flow MOVE is our best-selling device because it offers unbeatable value for money. Performance and quality are designed for professional and competitive sports and are even above the level of many significantly more expensive devices. Thanks to our superior production processes, we still manage to offer it at a price that is more than attractive for amateur athletes.
If you are a recreational athlete or a competitive athlete, the Flow MOVE massage gun is the right choice.
Flow PRO massage gun
If you have higher ambitions, are a professional athlete or physiotherapist, we recommend the Flow PRO massage gun. The higher power and the longer stroke are worth it for heavily strained muscles. The 2mm increased stroke/amplitude makes the deep effect even better and increases the effectiveness.
In addition, a long battery life, higher weight, more massage heads and the ability to replace the battery play an important role, especially for physiotherapists.
Flow NANO massage gun
The Flow NANO is our wellness massage gun. Its performance data, low weight and compact size as well as its heat function make it perfect for relieving everyday tension (e.g. neck pain after a day in front of the computer). It is also ideal for quick treatment on the go, as it fits in any (hand)bag and is so quiet that you can hardly hear it. ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
What is the difference between vibration massage and percussion massage?
The difference between vibration and percussion massage is the size of the amplitude/stroke and the associated deep effect on the muscles. Devices with an amplitude/stroke of up to 10 mm are referred to as vibration massage, and those with a stroke of 132 mm or more are referred to as percussion massage.
Both types of massage are suitable for regenerative measures. The advantage of devices with percussion massage (e.g. the Flow MOVE & Flow PRO) is that the massage is much more intense and the resulting effect is greater. In comparison to vibration massage, you therefore need fewer and shorter massage sessions to achieve the same effect.
What is the difference between Flow massage guns and other devices on the market?
The biggest difference between our devices and those of our competitors is the high quality of our materials and workmanship. Other important differences are the performance, the price/performance ratio, the low noise level and the long battery life.
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QUALITY
In contrast to almost all of our competitors, we have our own factory where only our Flow massage guns are manufactured.
This has the great advantage that we can carry out extensive quality assurance in accordance with DIN ISO 9001 and have this regularly checked by TÜV NORD. Another advantage is that we have full control over the materials used. We only use high-quality and tested materials, and each individual device is tested for workmanship and noise before delivery. Most of our competitors have their products manufactured in different factories and therefore have large fluctuations in quality. - PERFORMANCE AND PRICE-PERFORMANCE RATIO
Both the Flow PRO and the Flow MOVE and the Flow NANO are the undisputed price/performance winners in their price categories. The only device currently that comes anywhere close to the performance data and scope of delivery of the Flow PRO costs over EUR 600.00. Devices that match the performance data of the Flow MOVE and can keep up to a certain extent in terms of quality and scope of delivery cost around EUR 400.00. Devices that correspond to the Flow NANO cost around EUR 200.00.
We can offer the devices in this quality at these prices because we can calculate differently due to our own production than brands that have to factor in third-party production and many middlemen - LOW VOLUME
Both the Flow NANO (<28 dB on level 1) and the Flow MOVE (<35 dB on level 1) and the Flow PRO (<40dB on level 1) are the quietest devices in their price category. -
LONG BATTERY LIFE
The Flow MOVE (+4h battery life), the Flow NANO (3h battery life) and the Flow PRO (+5h battery life) are among the top devices in terms of battery life in their price category. Cheap devices in particular are often advertised with long battery life (sometimes up to 15h), but our tests have shown that these battery life times do not correspond to reality.
How do we manage to offer higher quality at a lower price than our competitors?
Unlike all competitors, we produce ourselves and sell directly and are not dependent on intermediate producers or middlemen. This allows us to offer direct prices ex works. This means we reduce costs dramatically and can pass this advantage on to you as a customer.
How long does the battery last?
The battery life is +3 hours for the Flow NANO, +4 hours for the Flow MOVE and +5 hours for the Flow PRO.
In concrete terms, this means that you can use the Flow NANO and Flow MOVE for around 14 days without having to charge them, assuming an average and reasonable usage time of around 15 minutes per day. The Flow PRO can even last up to 20 days.
How do I know if the battery is fully charged?
To fully charge the device, it must be plugged into the charger for at least three hours . Shorter times will not fully charge the battery. This is not a problem, but the device will not run for the full time.
On some devices, the LEDs on the device light up fully after about 45 minutes, but the device is not fully charged until after three hours.
Why should you never completely discharge your Flow battery?
We use high-quality lithium-ion batteries for our Flow massage guns. To keep the lifespan as long as possible and to avoid damage to the battery, you should never completely discharge your massage gun. Plug your device back into the power supply and charge it when the battery level is at 20% at the latest.
Is the battery replaceable in Flow MOVE and Flow NANO?
The battery of the Flow MOVE and the Flow NANO is permanently installed and cannot be replaced. However, since it is a high-quality lithium-ion battery, the battery lasts on average at least 2.5 years before it slowly starts to lose power. This means that after 2.5 years, the battery life slowly decreases, but you can of course continue to use the device. This is the same as with any cell phone battery.
Are there exercise instructions and tips and tricks?
Of course there are. We have created a separate page with all the important tips and tricks and two detailed application videos.
You can find them here
Since the beginning of 2022, the brand new Flow app has also been available in the App Store and Google Play Store. In the app you will find further application videos for all muscle groups.
If you have any further questions, please feel free to contact us directly. We will be happy to help you!
How long and how often should you use the Flow massage guns?
We recommend an application time of 10-20 minutes for regenerative measures, depending on how many and which muscle groups are being worked on. For activation and warm-up, the time can be significantly shorter.
You can use the Flow massage gun every day, it even makes sense. If you use it daily on the same muscle area, it makes sense to take a break one day a week – Treat the same muscle area for six days – Take a break one day – Treat the same muscle area for six days
Is there a guarantee or warranty and how long is it?
As a German retailer, we naturally adhere to the statutory warranty period of 24 months. However, we also offer you a full 2-year guarantee.
What does this mean?
The legal warranty obligation has the catch for you as a customer that if damage occurs after 6 months, you have to prove that the damage was already there from the start. In most cases, this is impossible. We relieve you of this burden of proof and will replace or repair your device without any major formalities if the damage was not your fault within two years of purchase.
How to change the massage heads
The heads of the Flow massage guns can be easily removed for replacement. There is no complicated locking mechanism or anything similar.
Small tip:
By simultaneously turning the head while pulling it off, the head comes off much more easily
Do the massage heads of the Flow MOVE fit on the Flow PRO and vice versa?
Yes, you can use all of our massage heads for both the Flow MOVE and the Flow PRO.
Do the massage heads of the Flow NANO fit on Flow MOVE and Flow PRO
Unfortunately not. Since the Flow NANO is extremely compact, we have also installed a different mount and different heads.
How do I activate the heat function on the Flow NANO?
The Flow NANO has a one-button control that regulates both the massage function and the heat function.
Pressing the button once and holding it down starts the massage function. Pressing it briefly allows you to adjust the massage levels. Pressing it for a long time ends the massage function.
Press the button twice to start the heat function. Press briefly to adjust the heat level. Press and hold to end the heat function.
How do I use the 30-day return policy
If, contrary to expectations, you are not satisfied with your Flow massage gun, you can return your device to us within 30 days of purchase without any hassle. All you have to do is write an email to our customer service at info@flowrecovery.de and our colleagues will help you with your return quickly and unbureaucratically.
I have a discount code. Where can I enter it?
You can enter your discount code at checkout. Add your device to the shopping cart and then proceed to checkout. You can then enter the code either immediately at "View order summary" or after entering your address in the "Payment" section.
Do you have any further questions?
Contact us anytime
+49 (0) 8151 445 49 49
info@flowrecovery.de